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  • What are your opening hours?
    Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 8pm Friday 9am - 5pm Saturday 8am - 4pm We are closed on Sundays & Mondays
  • What do I need to know before my appointment?
    Here are some guidelines to make sure that you and others enjoy the best possible experience when visiting Mayfair & Grace In consideration for other guests we request that all phones, iPads and other electronic devices be kept silent. All new guests must have an initial style consultation and allergy test at least 48 hours before they are able to book a colour service. We respectfully ask that you arrive promptly for your appointment to avoid changes/ shortening of your service. Due to limited seating, we kindly request that guests do not bring friends, relatives or children in to wait for them whilst having their hair service. We love children; however, some adult treatments can present a risk to children when accompanying a parent. Children can also become restless if the appointment time is extended. We therefore encourage our clients to be mindful of the risks and request they do not bring children to appointments unless the child is receiving a service. We also understand this can make booking appointments difficult and therefore ask clients to call ahead if they are not able to secure childcare arrangements. We will always do our best to assist.
  • Where shall I park?
  • Why do I have to pay a deposit?
    A deposit is required when you make your first appointment with us. This helps ensure that our stylists time isn’t unfairly taken up by people who are unlikely to turn up for the appointment. Deposits are fully refundable and transferable when you give us 48 hours notice to move or cancel your appointment.
  • Can I book an appointment when you are closed?
    Yes you can. We have a great online booking system, If you click the link below to book now. BOOK NOW
  • What is your cancellation policy?
    We know everyone has busy lives and on occasions circumstances beyond your control may mean you have to cancel your appointment or are unable to get to your appointment on time. We’ll be as flexible as we can in accommodating this, however the following policies will apply. If you need to cancel your appointment, please just let us know as soon as possible before hand, but at least 48 hours before your appointment. It’s that easy, job done! We require 48 hours notice for cancellations and amendments without incurring any cancellation charges - this also includes any covid related cancellations. If the correct notice is not given we reserve the right to make a 50% charge. For late arrivals, no shows and cancellations on the day full payment will be charged automatically.
  • Can I buy Gift vouchers?
    You can purchase vouchers in the salon, on line or over the phone which we can post out for you! Buy a Gift Voucher Our vouchers are valid or 1 year and can be redeemed against any of our products or services. Gift vouchers can not be exchanged for cash or any other alternative. Please ensure that you bring your redeemable gift voucher with you to present on arrival.
  • What happens if I am late for my appointment?
    Arrival more than a few minutes late for your appointment means we cannot spend the time we need to give you a proper service, however we will do our utmost to accommodate you. We may not be able to do your full service. We know these policies may be frustrating for clients who have to cancel at short notice for genuine reasons or who arrive late through no fault of their own, but we also have a duty to our other clients to keep to their appointment times.
  • What credit/debit cards do you accept?
    We accept all major Credit & Debit cards including Visa, Mastercard & American Express
  • How far in advance can I book my appointments?
    There is no limit, however if you have a preferred day or time - its best to book ahead to avoid disappointment. If you have a special occasion coming up (birthday/anniversary/wedding) then please let us know and we will do our best to accomodate you.
  • I had my nails done by another salon, can you remove my gels?
    Unfortunately, we are unable to remove gels, acrylics, dipping powder or BIAB applied by another salon.
  • Why do I need to fill in a consultation card?
    We ask all our clients to fill out a confidential consultation card and ask for these to be filled out honestly as some treatments and products may not be suitable for certain medical problems. It's not because we're been nosy!!
  • Can I have treatments if I'm pregnant?
    It is really important to let us know in confidence if you are pregnant as there are certain treatments and products not suitable throughout pregnancy. However we can offer lots of treatments and adapt treatments to suit you and your baby!
  • Why do I need a test patch?
    This is to make sure you don't have a reaction to certain products used. It is required by most insurers that every salon carries out a test patch for all new clients. Main treatments that require test patching are hair colouring, eyelash tinting, mii brows, lvl lashes Please allow 24hours after the patch test has been carried out before having one of these treatments.
  • I've had Botox / fillers can I have a facial?
    Yes you can still have facials however we ask you to wait 2 weeks after having Botox/fillers.
  • Do you offer free hair advice?
    We think it’s important that you can get to know our team and gain some valuable advice before deciding whether we are the right fit for you. We welcome you to book in for complimentary chat with one of our Stylists. There’s no obligation to book an appointment with us.
  • Why do I need a colour allergy test? I have had colour before ...
    Your health and wellbeing is a priority. Some people already have or can develop an allergic reaction to hair colour products, taking this precautionary measure helps ensure that we can safely apply Aveda colour to your hair without risk of a reaction.
  • How do you price your hair services?
    We have a tiered price system where you pay for the level of Stylist that you see. A Stylist’s level is determined by their experience, skill and popularity. For colour services we use an digital system that measures every gram of colour used. If the standard amount of colour is used in a service there is no additional charge. However if your hair requires more colour than that, we can now calculate the additional cost for the service. The main factors needing additional colour are: How long since we have seen you? (more regrowth) How long and thick is your hair? What colour you would like to achieve? Just to assure you, there is no uplift if more colour is needed, it is just what is costs the salon.
  • Why do I need to book a hair consultation if I want to have colour?
    We require guests to have an in-salon colour consultation in order book out the correct amount of time for your appointment. It also helps us to assess your hair and do any necessary testing to see if the result you want is achievable.
  • How far in advance do I need to book my appointment?
    In order to secure your ideal appointment time, please be sure to book your appointment 6-8 weeks in advance. Dates can be changed up to 48 hours if needed. Evenings and Weekend appointments are our most popular times and we advice to book at least two appointments in advance to secure your preferred slot. We also run a waiting list, if you are looking online for an appointment and can't find one that is suitable - please call us and we can put you on the wait list.
  • Can my friends/family wait for me whist having my hair done?
    Unfortunately because of the limited space and seating in salon, we need every chair for guests of the salon. We respectfully request that guests do not bring friends, relatives or children in to wait for them whilst having their hair service.
  • What products do you use in the salon?
    At Mayfair & Grace, we have carefully chosen to work with Aveda who are world leaders in producing the highest quality hair and beauty products using ethically sourced ingredients. Aveda's unique conditioning colour formula that is up to 93% naturally derived from natural plant extracts.
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