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To enjoy your Mayfair & Grace experience to it’s fullest potential, please take this opportunity to familiarise yourself with our salon guidelines.


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Allergy Alert Testing

This information applies if you are having any colouration, including highlights, applied to the hair on your head or any other area of your body (eg. eyebrows, eyelashes, beards, etc). The use of hair dyes is strictly regulated and their ingredients are approved for use in hair colour in the UK, EU and across the world. However, an allergy can develop over time so it is possible that you could have an allergic reaction even if you have not had one in the past. Research suggests that people who have contracted Covid 19 may have an allergic reaction to colouration services.  Therefore, we require all clients to follow our allergy testing procedure. New salon customers or existing clients who have not had a colour application or lash/brow tinting services in our salon in the preceding 6 months must complete allergy alert test at the salon at least 48 hours before their appointment. If you have a reaction to hair colour or to an allergy alert test, you must seek medical advice. For further information, please speak to one of our team members at Mayfair & Grace who will be happy to advise.


Mayfair & Grace Treat Points
Points are earned against your spend and can be redeemed against Treat Services. Save them up and you could get a superb massage or facial. Simply ensure reception have your email address to register you to collect your points from us to reward you for your much valued custom. Points are non-transferable.

Complimentary Consultations
Consultations at Mayfair & Grace are offered as a complimentary service. Please speak to the reception team to schedule a free 15 minute appointment for any hair, colour, beauty or service offering which you may require our expert opinion on.


Appointment Confirmation
You will receive an email confirmation at the time of booking, an email reminder 3 days before your appointment  and a text message 48 hours prior to your booking confirming your appointment.


Online Bookings
Please be aware that it is vital to ensure you book for the correct service when making online bookings as our appointments are all calculated by duration. If you are at all unsure what service you require do not hesitate to contact a member of the reception team who can ensure you have enough time scheduled for the service you require.


Personal Belongings & Valuables
We cannot be responsible for any personal items brought into Mayfair & Grace. All items are entirely at the owner’s risk.


Gowning Procedure
We do not take responsibility for any items of clothing damaged during the technical or colouring process. We advise clients to remove all valuable or high-necked items of clothing before their service commences.


Freedom to Roam Policy
Clients can feel free to move between whichever stylist, barber, colour technician, beauty therapist or nail technician they wish, whenever they wish.


Post-visit Visual Records
With the aim of ensuring consistency and continuity with your service from our technical, cutting & styling team, we would suggest that you ask your operator to take a picture of your finished look on your personal mobile phone which can act as an on-going reference for any future appointments and treatment plans. Our make-up artists offer the same service and we particularly recommend this for bridal trials.


Salon Etiquette
In the interest of providing a tranquil environment, please be aware that mobile phones may not be used for voice calls at Mayfair & Grace and we respectfully request that mobiles are on silent. Further, please at all times respect the privacy of other clients who are enjoying treatments or services within the salon.


Children are welcome in the salon when they themselves are having a service. We only request that parents take responsibility for them at Mayfair & Grace to ensure we can maintain a peaceful, tranquil environment.


Please inform your operator if there are any medical conditions that they need to be aware of before your treatment or service commences.


Gift Vouchers
Gift Vouchers are non-returnable, non-refundable and non-transferable and cannot be extended. All Gift Vouchers are valid for 12 months. Please inform reception of any vouchers you wish to use at the time of booking your appointment.

Our Philosophy: Exceptional as Standard
At Mayfair & Grace we always aim to deliver our salon ethos; exceptional as standard. However, if your experience falls below your expectations please inform a member of our management team at the earliest opportunity.

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