Cancellation And Late Arrival Policies
We know everyone has busy lives and on occasions circumstances beyond your control may mean you have to cancel your appointment or are unable to get to your appointment on time. We’ll be as flexible as we can in accommodating this, however the following policies will apply.
Cancellation – 48 hours notice please
If you need to cancel your appointment, please just let us know as soon as possible before hand, but at least 48 hours before your appointment. It’s that easy, job done!
If the cancellation is less than 48 hours notice we will try to re-book the slot, if we can't a 50% charge may apply.
Arrival more than a few minutes late for your appointment means we cannot spend the time we need to give you a proper service, however we will do our utmost to accommodate you. We may not be able to do your hair or treatment.
How longs a few minutes? For a 30-minute appointment (e.g. Blow Dry’s or Express Manicure) a couple of minutes is ok, but 10 minutes is a third of the appointment. For longer appointments we have a little more flexibility, but not too much.
We know these policies may be frustrating for clients who have to cancel at short notice for genuine reasons or who arrive late through no fault of their own, but we also have a duty to our other clients to keep to their appointment times.
Our Stylists and Therapists run busy columns and a late cancellation or no show for an appointment means someone on the waiting list misses out. We will happily re-book a new appointment for you as soon as possible though the following may apply.
We may request pre-payment for services if you’ve been late for several appointments
We reserve the right to charge full payment for appointments that are missed due to client lateness or no shows.
We want you to leave us looking and feeling fantastic ……