Cancellation And Late Arrival Policies
We know everyone has busy lives and on occasions circumstances beyond your control may mean you have to cancel your appointment or are unable to get to your appointment on time. We’ll be as flexible as we can in accommodating this, however the following policies will apply.
Cancellation
Your appointments are very important to us and we understand that schedule adjustments are necessary sometimes.
Our cancellation policy provides us with the time to inform guests on our waiting list of any availability and are also designed to protect our team fro any lost business.
Cancellations must be received no later than 48 hours prior to the arrival date to be considered.
If your appointment is cancelled with more than 48 hours notice and you have paid a booking deposit, your deposit will be fully refunded or transferred to any new appointment that you make.
If your appointment is cancelled with 24-48 hours notice, a charge of 50% of the total appointment value will be applied.
Any cancellation made with less than 24 hours notice, shall be charged the full price of the booking.
Non-arrival without notice: a charge of the total charge of the booking will be applied.
Late Arrival
Arrival more than a few minutes late for your appointment means we cannot spend the time we need to give you a proper service, however we will do our utmost to accommodate you. We may not be able to do your hair or treatment.
How longs a few minutes? For a 30-minute appointment (e.g. Blow Dry’s or Express Manicure) a couple of minutes is ok, but 10 minutes is a third of the appointment. For longer appointments we have a little more flexibility, but not too much.
We know these policies may be frustrating for clients who have to cancel at short notice for genuine reasons or who arrive late through no fault of their own, but we also have a duty to our other clients to keep to their appointment times.
Our Stylists and Therapists run busy columns and a late cancellation or no show for an appointment means someone on the waiting list misses out. We will happily re-book a new appointment for you as soon as possible though the following may apply.
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We may request pre-payment for services if you’ve been late for several appointments
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We reserve the right to charge full payment for appointments that are missed due to client lateness or no shows.
We want you to leave us looking and feeling fantastic ……
