MAYFAIR & GRACE 

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Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Customer", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "Mayfair and Grace Limited", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Customer and ourselves, or either the Customer or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Customer in the most appropriate manner, in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

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GIFT CARDS

The conditions below apply to use of Gift Card (Gift Card), issued by Mayfair & Grace. Purchasing or using the Gift Card means that you accept these conditions.

We reserve the right, at our complete discretion to refuse to sell Gift Cards to any person at any time for any reason.
Gift Cards cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new Gift Card and are not legal tender, account cards, credit or debit cards or securities.
 

Anyone holding the Gift Card can use its value to make purchases, so your Gift Card should be kept secure. If your Gift Card is lost or stolen,  we take no responsibility and are not liable for any loss suffered by you because of a lost or stolen Gift Card. Gift cards will be void if they are defaced, mutilated, altered or tampered with in any way. 

Mayfair & Grace Gift Vouchers expire 1 years from the date of purchase.

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CANCELLATION POLICY

We know everyone has busy lives and on occasions circumstances beyond your control may mean you have to cancel your appointment or are unable to get to your appointment on time. We’ll be as flexible as we can in accommodating this, however the following policies will apply.

If you need to cancel your appointment, please just let us know as soon as possible before hand, but at least 48 hours before your appointment. It’s that easy, job done! We require 48 hours notice for cancellations and amendments without incurring any cancellation charges - this also includes any covid related cancellations. If the correct notice is not given we reserve the right to make a 50% charge. For late arrivals, no shows and cancellations on the day full payment will be charged automatically.

We require 48 hours’ notice to reschedule or cancel all appointments.

For prepaid sessions, failure to cancel within that time frame will result in the forfeiture of that appointment.

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REFUND POLICY

Treatments/services are not transferable to other individuals

All pre-paid services are non-refundable. This does not affect your statutory rights.

Pre-paid treatments are valid for the time periods specified below:

Laser Hair Removal Expiry Dates

 

• Per session – 3 months

• Course of 3 – 18 months

• Course of 6 – 18 months

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